🔄 Return and Exchange Policy

At UHram, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

📅 Return & Exchange Period

You may request a return or exchange within 14 days from the date you receive your order, provided the item is unused, in its original condition, and with all tags and packaging intact. ✨

📦 Conditions for Return & Exchange

• The item must be unused and in the same condition as received.
• All original tags, labels, and packaging must be intact.
• Proof of purchase (order number or receipt) must be provided.

Items that show signs of use, damage, or are missing original packaging may not be accepted for return or exchange. Thank you for understanding.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Please use a tracked shipping method and keep your tracking number.

❗ Items Not Eligible for Return

Certain items cannot be returned or exchanged due to hygiene or personalization reasons, including (but not limited to):

• Personalized or custom items
• Hygiene-sensitive products
• Gift cards or digital downloads

📬 How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 14 days of receiving your order at: info@uhram.com or via our support form.

Include the following information:

• Order number
• Item(s) you want to return or exchange
• Reason for return or exchange

💰 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

❓ Questions?

If you have any questions about our Return & Exchange Policy, feel free to reach out — we’re happy to help!